At SEATRIAN LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange, provided that the item(s) are in their original condition and packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
Certain types of items are non-returnable, including:
To initiate a return, please follow these steps:
Once we receive your returned item(s), we will inspect them to ensure they are in their original condition and packaging. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
If you would like to exchange an item, please follow the return instructions above and specify that you would like an exchange. Once we receive your returned item, we will process your exchange and ship the new item to you. Please note that additional shipping charges may apply for exchanges.
If you receive a defective item, please contact our customer service team immediately at seatrian@dmeili.com. We will arrange for a replacement or refund, and we will cover the cost of return shipping.
If you have any questions about our return policy, please contact us at:
SEATRIAN LIMITED
RM 1001,10/F THE CLOUD 111
TUNG CHAU ST TAI, KOK TSUI
HONG KONG
Email:seatrian@dmeili.com
Phone:+86 181 2677 8628